Terms of Service

1. Acceptance of These Terms

By creating a Toffe account or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, do not use Toffe.

The Terms of Service and Privacy Policy are available to you at sign-up and from within the app at any time. These documents can also be reviewed at toffeapp.com.

2. Eligibility and Age Requirement

Toffe is intended only for people who are at least 18 years old. One reason we collect your birthday during registration is to enforce this age requirement.

By creating an account, you represent and warrant that you are at least 18 years old, that you have the legal capacity to enter into a binding agreement, and that your use of the Service does not violate any law where you live. If we learn that someone under 18 is using Toffe, we close the account immediately.

3. Account and Registration

To join Toffe, you need to create an account. You can sign up and sign in in three ways: with your phone number, with your Google account, or (on iOS devices) with your Apple account. If you register with a phone number, we send a one-time verification code (OTP) to it by SMS and you then set a password of your own; afterwards you sign in with your phone number and that password. Accounts created with Google or Apple have no password and receive no SMS.

On both routes, registration begins with a screen presenting these Terms and the safety rules; registration does not continue until you accept it, and on the phone route no verification code is sent before you do. You are then asked, in order, for a username, a birthday, a gender, a profile photo (this step can be skipped) and at least one poll category. As the final step you acknowledge a short summary of the community rules, and your account is created only after that acknowledgement. Your country and language are not asked for separately; they are read from your device's region and language settings. This information is used to build your profile and shape your discovery experience.

• You are responsible for providing accurate, current information. Impersonating others or providing misleading information is prohibited.
• You are responsible for the security of your account, your phone number, your password, and any Google or Apple account you use to sign in, and you are accountable for all activity that occurs under your account. If you forget your password, you can set a new one using a verification code sent to your phone number.
• The one-time verification code (OTP) is valid only for a short time and is invalidated after verification.
• The safety rules are shown during registration; by continuing, you agree to follow them.
• Each user may create only one account, in their own name and for their own personal use.

4. User Conduct and Community Rules

Toffe is a respectful community where people come together around the questions they ask. When using the Service, you agree to follow these rules.

• Do not harass, bully, threaten, or engage in hate speech or violence.
• Do not share explicit/pornographic content, content involving the exploitation of children, or unlawful content.
• Do not create fake profiles, impersonate others, or commit identity theft.
• Do not engage in spam, fraud, or misleading/suspicious activity.
• Do not infringe the rights of others, including intellectual property and privacy rights.
• Do not attempt to harm the Service's infrastructure, bypass security measures, or abuse the Service through automated tools.

5. Profile Content and License

On Toffe, you share content such as profile photos, a profile description (bio), your poll category selections, the polls you create, the comments you write on polls, and the messages and photos you send in chats. You retain ownership of the content you share.

A comment you write on a poll is shown, with your username and profile photo, to the members who can see that poll, except members with whom there is a block between you. You can delete your comment at any time, and the owner of a poll can delete any comment written on it. When the owner of a poll deletes the poll, all comments written on it are deleted too; when you close your account, the comments you wrote on polls and your likes on comments are deleted. A deleted comment is removed together with its likes; however, the text of a comment that has been reported is kept in the report record.

By sharing content, you grant TOFFE LLC a limited, worldwide, royalty-free, transferable, and sublicensable license to host, store, display, reproduce, and make your content available as needed to operate and provide the Service to you and other users. This license is used solely to provide and improve the Service and ends within a reasonable period after you delete your content (it may persist temporarily in backups or where required by law).

You are solely responsible for the content you share. You represent that you hold all rights necessary to share it and that your content does not violate these terms, applicable law, or the rights of third parties.

6. Discovery and Follow Features

Toffe lets you discover and follow people through the polls they share, and also provides one-to-one chat, photo messages, gifts, and voice and video calls between members. A call can only be placed between members who have already messaged each other, and each member can switch off incoming voice or video calls. The terms on which chat, gifts and calls are charged in coins are set out in the 'Coins, Purchases, and Paid Features' section below. The current release also centers on the following features.

• Toffe Club: See members in a single discovery screen, switching between the All, Suggested, and New tabs.
• Filters: Filter members by age, level, country, gender, zodiac sign, and poll categories.
• Search: Search for members by username; your recent searches are kept for quick access.
• Follow: Follow and unfollow other members with no approval needed; you are notified when someone follows you.
• Profile viewers: See the members who have viewed your profile; likewise, when you view a profile, its owner may see that you did.
• Poll comments: Comment on any poll you can see, whether it is open or closed and whether or not you have voted, in up to 500 characters, and like comments. Comments containing links, contact details or terms on our blocked-word list are refused before they are posted. You are notified when someone comments on your poll or likes your comment; likewise, when you comment on a poll its owner, and when you like a comment its author, may see that you did through a notification showing your username and profile photo.
• Boosting: Promote your own open polls in other members' poll feed for a set period in exchange for coins; the terms are set out in the 'Coins, Purchases, and Paid Features' section below.
• We may improve, change, or add to these features over time.

7. No Adult Content

Although Toffe is intended only for adults (18+), sharing explicit or pornographic content is strictly prohibited. This applies to all content on the Service, including profile photos and profile descriptions.

Content that breaks this rule is removed, and the account involved may be banned temporarily or permanently depending on the severity of the violation.

8. Moderation, Reporting, and Enforcement

We care about keeping the community safe. Profiles and shared content may be reviewed for compliance with our community rules, and action is taken against content and accounts that break them.

Toffe reserves the right to review, remove, or restrict content that violates these terms or our community rules; however, we have no obligation to pre-screen all content.

You can report inappropriate content or behavior from inside the app: member cards, profiles, poll cards, poll comments, chat threads and the in-call screen each carry a report action with ten preset reasons and room for a comment. A report filed from a chat automatically attaches a screenshot of the conversation, and a report about a poll comment records the text of the comment. You can also send the same reports by emailing contact@toffeapp.com. Reports are reviewed, and where warranted we apply a warning, content removal, a feature restriction (for example on chat or calls), a temporary ban, or a permanent ban. The identity of the person filing a report is not shown to the member reported.

9. Suspension, Bans, and Account Termination

If you violate these terms or our community rules, your account may receive a warning, be banned temporarily, or be closed permanently. To appeal a decision about your account or to get more information, you can reach our support team at contact@toffeapp.com.

You can close your account at any time from within the app: Settings → Account Settings → 'Delete my account'. After a single confirmation it takes effect immediately, every session is ended, and it cannot be undone; you do not need to email us. You may also send the same request to contact@toffeapp.com. Which data is deleted and which is retained after your account is closed is explained in our Privacy Policy.

Provisions that by their nature should survive termination (including the content license, indemnification, limitation of liability, and governing law) remain in effect after your account ends.

10. Coins, Purchases, and Paid Features

Downloading Toffe and creating an account are free. Creating polls, voting, seeing results, commenting on polls and liking comments, the home feed, Toffe Club and its filters, member search, following, 'Profile viewers', notifications, blocking and reporting are not charged for. Only five actions require coins: sending a text message, sending a photo message, sending a gift, placing a voice or video call, and boosting one of your own polls.

Coins are a limited digital right of use inside the Service; they are not money. Coins have no monetary value, cannot be transferred to another user, cannot be exchanged for cash or anything else of value, and cannot be used outside the Service. You do not acquire ownership of coins, but a personal, non-transferable right to use them under these terms.

Coins can only be purchased through the Apple App Store or Google Play, as consumable in-app purchases. The store sets the sale price in your own currency and displays it on the purchase screen; payment is processed entirely by Apple or Google. TOFFE LLC never sees or stores your card details or any information about your payment method. Your purchase is also subject to the relevant store's own terms in addition to these terms.

Coins are credited to your account after your purchase receipt is verified on our servers. If a purchase is interrupted, the app resubmits the receipt automatically; each purchase is credited only once. You can see your purchase history, and whether each purchase was credited, on the purchase history screen in the app.

The current release sells only consumable coin packages; no auto-renewing subscription is offered. We may change the packages offered and the paid features over time.

The coin cost of each paid feature is set by TOFFE LLC on our servers, shown in the app immediately before you spend, and may change over time. For that reason no coin or currency amount is stated in this document; the amount that applies is always the one shown to you in the app.

• Voice and video calls are charged per second, and only to the member who placed the call; the member who answers is not charged for the call. Messages and gifts sent during a call are charged separately to whoever sends them.
• A minimum balance is required before you can place a call. The charging terms are shown on screen before the call begins, and the call is ended by us when your balance runs out.
• If a message is refused under our community rules or by our automated content checks, it is not delivered and no coins are spent on it.
• Coins spent on gifts and messages that have been sent, on calls that have taken place, and on poll boosts that have been started are treated as consumed and are not refunded by us.
• Poll boosting: You can boost only your own open poll. The coin cost and the duration of a boost are set by us and shown in the app before you confirm, together with the notice that the coins spent are not refunded; the feature may not always be offered. A boost cannot be bought if it would end after the poll's closing time. While five or more polls are boosted, no new boost can be started, although you can always extend a boost of yours that is still running. A boosted poll is shown with a 'Boosted' label at the top of the first page of other members' poll feed for the duration of the boost, and only while the poll stays open; that area holds at most five polls at a time. Your poll is not shown to members with whom there is a block between you, or in feeds filtered to categories your poll does not carry, and no particular position, number of views, votes or comments is guaranteed. Boosting a poll again while its boost is running extends it from where it would have ended and is charged again. TOFFE LLC may also boost any open poll free of charge and regardless of the limits above; such boosts also count toward the number of boosted polls, so more than five polls may be boosted at the same time. When more than five polls are boosted, the area shows those whose boost ends latest, and the others appear in their ordinary place in the feed. The 'Boosted' label does not necessarily mean that the poll's owner paid for it.
• If, before the boost period ends, you close or delete the poll, your account is closed, suspended or banned, or we remove the poll or end the boost for a breach of these terms or our community rules, the poll is not shown as boosted during that time; the boost period is not paused or extended, and the coins spent are not refunded for the remaining time either.
• Refunds for purchases are governed by the Apple App Store's or Google Play's own refund policies and are requested through that store. If a purchase is refunded or charged back, we reserve the right to deduct the coins credited by that purchase from your account.
• A one-off welcome coin grant may be applied to a new account. The grant is keyed to the device and is applied only once per device. We reserve the right to change, limit, or withdraw it.
• If your account is closed, or terminated for breach of these terms, you can no longer use any remaining coin balance; unused coins are not converted into money or anything else of value.
• The level shown on your profile and member card is calculated by us from your coin activity in the app and may determine access to certain features (such as face effects in video calls). A level is not a product you buy directly, is not transferable, and has no monetary value.

11. Third-Party Services

Toffe relies on third-party services to provide the Service. Your use of these services is subject to the respective providers' own terms and privacy policies. The full list of the providers we rely on, and what data reaches each of them, is set out in our Privacy Policy.

• SMS provider (delivery of the one-time verification code by SMS during sign-in and registration).
• Cloud hosting and storage providers (server-side storage of service data, including profile photos, photos sent in chats, and report attachments; Google Firebase Cloud Storage is used for this).
• Apple App Store and Google Play (distribution of the app and processing of in-app purchases).

12. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided 'as is' and 'as available.' TOFFE LLC makes no warranties of any kind, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and does not warrant that the Service will be uninterrupted, error-free, or secure.

TOFFE LLC is not responsible for content shared by, or the conduct of, other users. You are responsible for exercising caution in your interactions with other users.

13. Limitation of Liability

To the maximum extent permitted by applicable law, TOFFE LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, reputation, or profits arising from your use of the Service.

Some jurisdictions do not allow certain limitations of liability. These provisions do not affect mandatory rights you have under applicable law that cannot be waived by contract, including those of consumers in Turkiye.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless TOFFE LLC and its officers, employees, and agents from and against any claims, demands, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or in connection with the content you share, your use of the Service, your breach of these terms, or your violation of the rights of any third party.

This section does not affect any mandatory rights you have under applicable law, including those of consumers in Turkiye, and applies only to the extent permitted by applicable law.

15. Changes to These Terms

We may update these Terms of Service from time to time. For material changes, we will revise the 'last updated' date at the top and, where appropriate, notify you. Your continued use of the Service after changes take effect means you accept the updated terms.

16. Governing Law and Venue

These Terms of Service are governed by and construed in accordance with the laws of the State of Wyoming, USA, excluding its conflict-of-laws rules.

For non-consumer users, the competent courts located in the State of Wyoming, USA shall have exclusive jurisdiction over any dispute arising out of these terms or the Service, and such users consent to the jurisdiction of those courts.

For consumers in Turkiye, mandatory rights under local consumer protection law, and the right to bring a claim before the competent consumer courts or consumer arbitration committees, are reserved and unaffected by the choice of law and venue provisions above.